Atelier du Bracelet Parisien accepts a return for refund or exchange (exception on made to measure straps * see the definition below) within 14 days from the date of receipt (the date of receipt sent by the carrier).
The return costs are fully borne by the buyer. The return must be performed by a service with tracking number.
*Made to measure or semi made-to-measure orders concerns straps and leather goods. The buyer chose or changed the technical characteristics of the product (width,, thickness, or length for example). It cannot be refunded or exchanged, our team can only give a credit on our website equivalent of the price paid by the buyer. If our team made an error in the making of your order, we will re-do it within 20 days after confirmation by our team that the new straps/leather good is being made. This apply to any « made-to-measure » strap and straps and leather goods concerned by the « semi made-to-measure » designation.
ATELIER DU BRACELET PARISIEN / ABP CONCEPT
28 PLACE DU MARCHE SAINT HONORE
75001 PARIS - FRANCE
The returned product must be in new condition, similar of the day of receipt and includes all of its labels.
It will also be in perfect condition, the strap must be packed in its protective bag.
If the returned product shows signs of use it will be returned to the buyer and this at his own expense.
"Return to sender" must be written on the cardboard.
TO PROCEED A REFUND :
To proceed a refund, please contact our team by mail : firstname.lastname@example.org
The refund will be made after receipt and confirmation of the return of the buyer.
The process of refund takes approximatively 48H to 72H.
The refund will be made by the same method of payment used by the buyer.
TO PROCEED AN EXCHANGE:
To proceed an exchange, please contact us by email : email@example.com
You must choose the product you want in exchange, accept the conditions of return and register your application. A summary e-mail will be sent with a return number. This return number must be indicated on your package.
If you want to exchange your product with a product more expensive, you must make a bank transfer of the difference of amount between products.
Conversely, the excess will be refunded to the purchaser by the same method of payment used by the latter.
Subject to the availability of the product for exchange, the exchange will be made within 72 hours from receipt of the return.